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Right of withdrawal

Right of withdrawal


Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to a reference of the consignment VAT), has the right to withdraw from the purchase contract, for any reason, without the need to provide explanations and without any penalty, except as indicated in the following points.


To exercise this right, the customer must send a communication to that effect, within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to c / o S.B.S.


Plex Design srl Via Tommaso Lo Cascio 38/40 90142 Palermo, or via pec: ( or telegram always within the aforementioned 10-day period and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the next 48 hours. Once the aforementioned notice of withdrawal has been received, will promptly communicate to the Customer the instructions on how to return the goods which must be received by within 10 days of authorization.


The return will take place at the expense of the Customer. The right of withdrawal is in any case subject to the following conditions: – In the event that the purchase of a good is combined with another good that is sold at a negligible price or even given, the right to withdrawal will be legitimately exercised with the return of both goods purchased, given the constraint of the accessory of the good in promotion compared to the first.


The right of withdrawal applies to goods purchased and therefore excludes delivery costs to the recipient which constitute a service which the latter has used; the only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the remote contract (Art.5 Paragraph 6 DL185); – unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal for contracts for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be sent back or risk deteriorating or altering rapidly; (Art.5 Comma3 DL185);


The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, attached software, etc …); – the law does not apply to sealed hardware, electronic, audiovisual products or computer software (including those attached to hardware), once opened; – the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, bearing the RMA number (return authorization code); the affixing of labels or adhesive tapes directly on the original product packaging must be avoided in all cases; – by law, the shipping costs for returning the goods are charged to the customer;


The shipment, transport and delivery, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer; – in the event of damage to the goods during shipping, transport and delivery, will notify the customer of the incident (within 5 working days of receiving the goods in its laboratory), to allow them to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; does not respond in any way for damage or theft / loss of goods returned by uninsured shipments; – upon arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. will refund the customer the amount paid in the shortest possible time and in any case within 15 days of the withdrawal request, by reversing the amount charged to the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the refund. The aforementioned credit will reimburse the value of the products and not the round-trip shipping costs that will be charged to the customer. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999.


The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where ascertains: – the absence of integral elements of the product (accessories, cables, parts, etc.); – damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, will return the purchased good to the sender, charging the shipping costs to the same.



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